How do user tiers work?

The SME Space Heroes plan operates on a user tier principle. A user tier is the maximum number of active users included in your current subscription.  Your User Admin can add new active users, and disable unwanted user accounts, at any time.

If you need more users than your current tier, you can just go ahead and add them – we’ll notify you that you’ve exceeded your current subscription level, and upgrade you to the next user tier.

If your number of active users would fit into a lower user tier – we’ll notify you that you there’s a better tier for you, and switch you over to that user tier.